SHIPPING & RETURNS
SHIPPING POLICY
Lube Store, a division of Engphil Trading LLC, supplies lubricants and related products against confirmed orders.
Availability, delivery charges and estimated lead times are confirmed at checkout or in your quotation/order confirmation. Timing depends on the product, quantity and delivery location. Please check these details before confirming your order.
For urgent, bulk or export enquiries, contact us before ordering so we can confirm stock, transport and any special handling requirements. Same-day or emergency delivery is subject to confirmation.
Please provide a complete delivery address, site contact and any access or unloading requirements. Tell us promptly if these details change.
On receipt, check the product, pack size, quantity, seals and packaging against your order. Note visible damage or shortages on the delivery record where possible and contact us promptly with photographs and your order reference.
Delivery questions? Email esales@engphil.com or call +971 4 282 2303.
RETURN & EXCHANGE POLICY
Need help with an order? Contact Lube Store at esales@engphil.com or +971 4 282 2303 with your invoice/order number, product and quantity, the reason for your request, and photographs where relevant.
Incorrect, damaged or suspected defective products
Please notify us promptly. Keep the packaging, labels and batch details for assessment. Do not use a product if it appears incorrect, damaged or unsuitable. We will review the issue and confirm the appropriate next steps and available remedy.
Changes of mind, cancellations and exchanges
Contact us before dispatch or return so we can check the status of your order and explain the options. Eligibility depends on the product, condition and terms confirmed for your order. Tell us whether packs are unopened and whether the supply was specially sourced or prepared.
Before sending a return
Obtain return instructions from Lube Store. We will confirm the return location, transport arrangements, any agreed charges and the refund or replacement process in writing. Do not send products to an unconfirmed address.
Any agreed refund or replacement will be confirmed after the relevant review. This policy does not limit rights or remedies that apply under applicable law.